So I like to grow and expand what I do when it comes to Lifestyle activities. A long time ago, I did a little rope work, learned most of the basics, then moved on. I still had my bag of rope, and drug it along with me when I went to play. But, I decided to get some new rope and push the limits of what I was doing.
I did some research, and tried to figure out what I wanted. I then decided to buy some bondage specific rope and try something new. I Googled bondage rope
, and saw a familiar name as the first result. I had heard of Rainbow Rope
and had seen them at most of the bigger conferences that I had been to, so I thought that they would be a good source for me to buy my next bondage gear from, instead of the Dom Depot or Wally World, where I normally buy my rope from. Little did I know the aggravation this decision would cause me.
I decided to purchase 3 ropes from Rainbow Rope. I ordered 100′ of white rope, 25′ of purple rope, and 25′ of red rope, all 1/4″ in diameter. I consulted with my girl, and got her opinions on this, and then on July 17th, 2009, I placed my order. I figured that would be plenty of time for them to ship me my rope before my girl was down here next, on August 1st, and I even paid for priority shipping (1-3 days). So, worst case, I expected my order to arrive in about a week.
A week came and went, but I was patient, and with my slave coming, frankly that wasn’t high on my list of priorities. I did keep an eye on my mail box though, and I did watch my email. August 1st came, and went, with no sign of the package. I was not pleased.
Still, with my girl here, I didn’t have time to go in and cancel my order. I preferred to spend my time with my girl. We even did a little bondage with some pretty pink and white rope we bought at Target.
On August 4th, the day that my girl was headed back, I got notice that they had shipped my rope. Well, that was annoying, but I was certain that I would get my rope in time for BlackBEAT
. I could pull out the rope then, and lovingly bind my girl there.
On August 7th, the money for the order was removed from my account. But no rope on my door. On August 11th, I wrote them stating that my rope had not arrived, and asking what I should do about this. I was not happy that I paid extra for shipping. And BlackBEAT was fast approaching. On August 12th, I went by the post office, and checked to see if they had anything for me. In the past, I got larger packages there, and thought that maybe I had lost the notice. They found nothing.
On August 14th, I left for my BlackBEAT weekend. I was definitely not happy. My rope had not arrived yet. My girl would not be tied up by it until perhaps November. I was indeed pissed.
I returned from the event, there was still no rope present, so on August 18th, I wrote the folks at Rainbow Rope the following letter.
I have to say that I have been very dissatisfied with the level of service that you have provided. I originally ordered rope from you on July 17th. On August 4th I received notification of shipment (a long delay with no explanation that the order would not be immediately shipped). On August 7th, the charge on my card came through. It is now August 18th. More than a month since my order, over 7 days since I last emailed you. I have received nothing back. This is frankly no way to treat a customer. Where is my rope ? I ordered from you initially because of your reputation. I can frankly say I am very disappointed and cannot recommend you to any of my friends and kinksters at this time.
On August 20th, the rope arrived. Left at my front door by the postman. I examined the package carefully, It had its postage label paid for on the 10th of August, 6 days after they said my order had shipped.
Frankly I feel lied to by them, and had 2 weekends ruined by them. I have written them twice, and I have never heard from them. I am truly pissed at them, and I will never order from them again.
I will say, the rope is fine. The white is much softer and silkier than the colored rope, but my friends with more experience in these matters say that washing them a couple of times will fix that issue. I will let you know how it works out. So, if you see Rainbow Rope at a convention, I can say that the rope is fine. But never, ever order from them online.
My next order is coming up, I will keep you posted on how it works out. Hopefully it will be much better.
Have you ordered rope online? If so, share your experiences in the comments.